Kauai Exclusive has recently made changes to its cancellation policy in light of the COVID-19 pandemic. Below are the key changes to our cancellation policy:

• Reservations will be paid in full 30 days before arrival (instead of 60 days).
• Reservations that guests cancel more than 30 days (previously 60 days) before arrival will receive a refund for the 25% deposit (less a $50 service fee).
• Guest cancellations less than 30 days (previously 60 days) prior to arrival will result in a forfeiture of entire nightly rent total, unless you have purchased our Flexible Cancel Option. You may read more about the Flexible Cancel Option below.

Our Full Cancellation Policy

• 25% of your reservation total is a refundable deposit (less a $50 service fee) if the reservation is cancelled more than thirty (30) days before arrival.
• Reservation will be paid in full thirty (30) days before arrival.
• Reservation is non-refundable within thirty (30) days of arrival unless you pay for the “Flexible Cancel Option”.
• Guest cancellations less than thirty (30) days prior to arrival will result in forfeiture of entire nightly rent total, unless you have purchased the Flexible Cancel Option.
• All Cancellations must be in made in writing via Email to [email protected]
• No-Shows or reservations that are not honored will result in forfeiture of entire rent due.
• Early departures do not warrant any refund.
• Cancellations due to exceptional circumstances will be dealt with on an individual basis and will be at the sole discretion of Kauai Exclusive Management LLC.
• Monthly renters must cancel ninety (90) days prior to check-in.
• No refunds or rent reductions will be made due to failure of appliances or equipment. Agents cannot guarantee against mechanical failure of heating, air conditioning, hot tubs, TV’s, Satellite, Internet, or other appliances. Please report any inoperative equipment to our office immediately using RentalHost or by calling 877-GO-KAUAI (877-465-2824).
• Neither Owner nor Agent shall be liable for events beyond their control which may interfere with guest(s) occupancy, including but not limited to Acts of God, acts of government agencies, fire, strikes, war, terrorism, inclement weather, or pandemic. No Rebate or refund will be offered in these circumstances, unless you have purchased the Flexible Cancel Option. If you have purchased the Flexible Cancel Option, then a refund will be subject to the Flexible Cancel Option terms.
• Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit, and/or rental money and the party will not be permitted to check in.