At Kauai Exclusive, the health, safety, and enjoyment of our guests are our top priority. During these uncertain times with the evolving COVID-19 crisis we are carefully following the protocols and suggestions from the Centers for Disease Control and the World Health Organization. We are proactively taking all necessary actions to clean and protect our vacation rentals and our guests’ health.
Our dedicated housekeeping partner, Hawaii Care and Cleaning, has amplified its already precise and industry-leading practices to clean and sanitize each of our vacation rentals. These professional housekeeping and sanitation services ensure that every rental is Safe Zone Certified and guest-ready.
Additionally, our management team is performing additional inspections on each vacation rental. We are taking this unprecedented time to perform any necessary maintenance or improvements so that we always provide a guest experience that is a 10 out of 10!
Kauai Exclusive is also making a temporary change to our cancellation and refund policy. If you have a reservation with an arrival date up to May 31, 2020, you can choose one of the following options:
If you have a reservation with an arrival date between June 1 and August 1, 2020, you may move your dates to a later date, or you may receive a refund if you cancel up to 30 days prior to your arrival. Your refund will be the full amount of your reservation, less a $50 service fee that can be used as a credit toward a future stay with Kauai Exclusive.
If you have any questions about our policy or would like to receive a refund or credit for your reservation, please contact us at reservations@kauaiexclusive.com and we will be happy to assist you.
From our Ohana (family) to yours, we wish you good health and safety during these times. Now more than ever, we are grateful to serve you and look forward to demonstrating our appreciation for this heartfelt privilege. Looking forward to brighter days together!
With love and aloha,
Joshua Rudinoff
President
Mayor Derek Kawakami provides daily update on the status of COVID-19 on Kauai. Click below to read the latest updates from the Mayor’s office.
If you have not already, please take the time to learn more about what you can do to keep yourself and those around you safe and healthy. Below are some suggestions from the Centers for Disease Control and Prevention to keep yourself and your family safe:
You can learn more about the World Health Organization and the Centers for Disease Control and Prevention’s recommendations below.
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