COVID-19 Update

At Kauai Exclusive, the health, safety, and enjoyment of our guests are our top priority. During these uncertain times with the evolving COVID-19 crisis we are carefully following the protocols and suggestions from the Centers for Disease Control and the World Health Organization. We are proactively taking all necessary actions to clean and protect our vacation rentals and our guests’ health.

Our dedicated housekeeping partner, Hawaii Care and Cleaning, has amplified its already precise and industry-leading practices to clean and sanitize each of our vacation rentals. These professional housekeeping and sanitation services ensure that every rental is Safe Zone Certified and guest-ready.

Safe Zone Certified

We keep each vacation rental safe and secure – Our award-winning housekeeping department is Safe Zone Certified, ensuring COVID-free cleanliness/protection.

Additionally, our management team is performing additional inspections on each vacation rental. We are taking this unprecedented time to perform any necessary maintenance or improvements so that we always provide a guest experience that is a 10 out of 10!

All Kauai Exclusive vacation rentals are Safe Zone Certified

Our housekeeping team has done a terrific job in playing a leadership role in ensuring that all guest accommodation spaces are COVID-free. Each vacation rental that Kauai Exclusive manages is cleaned and Safe Zone Certified by our #1 cleaning contractor in Hawaii. This ensures that all of our vacation rentals are safe, clean, and guest-ready.

Our Cancellation Policy

Kauai Exclusive has recently made changes to its cancellation policy in light of the COVID-19 pandemic. Below are the key changes to our cancellation policy:

Reservations will be paid in full 30 days before arrival (instead of 60 days).
Reservations that guests cancel more than 30 days (previously 60 days) before arrival will receive a refund for the 25% deposit (less a $50 service fee).
Guest cancellations less than 30 days (previously 60 days) prior to arrival will result in a forfeiture of entire nightly rent total, unless you have purchased our Flexible Cancel Option. You may read more about the Flexible Cancel Option below.

Flexible Cancel Option

The Flexible Cancel Option allows guests to cancel up to the day of arrival and receive a full refund for the reservation total. Below are the terms of the Flexible Cancel Option.

You can choose to pay seven percent (7%) of the total nightly rent for a non-refundable “Flexible Cancel Option”.
The Flexible Cancel Option is an “opt-in” item that you may choose to add to your reservation.
Flexible Cancel Option allows you to cancel your reservation anytime up to the day of arrival and receive a refund of your reservation total, excluding the Flexible Cancel Option. The Flexible Cancel Option is non-refundable.
If you do not purchase the Flexible Cancel Option, the normal Cancellation and Refund Policy will apply. You will forfeit 100% of the nightly rent total if you cancel within thirty (30) days of arrival.

Our full cancellation policy

25% of your reservation total is a refundable deposit (less a $50 service fee) if the reservation is cancelled more than thirty (30) days before arrival.
Reservation will be paid in full thirty (30) days before arrival.
Reservation is non-refundable within thirty (30) days of arrival unless you pay for the “Flexible Cancel Option”.
Guest cancellations less than thirty (30) days prior to arrival will result in forfeiture of entire nightly rent total, unless you have purchased the Flexible Cancel Option.
All Cancellations must be in made in writing via Email to rent@kauaiexclusive.com
No-Shows or reservations that are not honored will result in forfeiture of entire rent due.
Early departures do not warrant any refund.
Cancellations due to exceptional circumstances will be dealt with on an individual basis and will be at the sole discretion of Kauai Exclusive Management LLC.
Monthly renters must cancel ninety (90) days prior to check-in.
No refunds or rent reductions will be made due to failure of appliances or equipment. Agents cannot guarantee against mechanical failure of heating, air conditioning, hot tubs, TV’s, Satellite, Internet, or other appliances. Please report any inoperative equipment to our office immediately using RentalHost or by calling 877-GO-KAUAI (877-465-2824).
Neither Owner nor Agent shall be liable for events beyond their control which may interfere with guest(s) occupancy, including but not limited to Acts of God, acts of government agencies, fire, strikes, war, terrorism, inclement weather, or pandemic. No Rebate or refund will be offered in these circumstances, unless you have purchased the Flexible Cancel Option. If you have purchased the Flexible Cancel Option, then a refund will be subject to the Flexible Cancel Option terms.
Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit, and/or rental money and the party will not be permitted to check in.

Flexible Cancel Option

You can choose to pay seven percent (7%) of the total nightly rent for a non-refundable “Flexible Cancel Option”.
The Flexible Cancel Option is an “opt-in” item that is not automatically charged to your reservation. You must request this added protection via phone or email.
Flexible Cancel Option allows you to cancel your reservation anytime up to the day of arrival and receive a refund of your reservation total, excluding the Flexible Cancel Option. The Flexible Cancel Option is non-refundable.
If you do not purchase the Flexible Cancel Option, the normal Cancellation and Refund Policy will apply. You will forfeit 100% of the nightly rent total if you cancel within thirty (30) days of arrival.

From our Ohana (family) to yours, we wish you good health and safety during these times. Now more than ever, we are grateful to serve you and look forward to demonstrating our appreciation for this heartfelt privilege. Looking forward to brighter days together!

With love and aloha,

Kauai Exclusive Management

Kauai COVID-19 News

Mayor Derek Kawakami provides daily update on the status of COVID-19 on Kauai. Click below to read the latest updates from the Mayor’s office.

Click here for the latest updates

COVID-19 Safety Recommendations

If you have not already, please take the time to learn more about what you can do to keep yourself and those around you safe and healthy. Below are some suggestions from the Centers for Disease Control and Prevention to keep yourself and your family safe:

Wash your hands frequently
Avoid touching your eyes, nose, and mouth.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces

You can learn more about the World Health Organization and the Centers for Disease Control and Prevention’s recommendations below.

The World Health Organization

Centers for Disease Control and Prevention