Updates to our cancellation and refund policy
Kauai Exclusive is also making a temporary change to our cancellation and refund policy. If you have a reservation with an arrival date up to September 30, 2020, you can choose one of the following options:
- Receive a refund of 75% of your rent, plus a refund of all applicable taxes and fees, including your cleaning fee.
- Receive a full credit toward a future stay in the same vacation rental or a comparable vacation rental (you can choose your new dates later).
If you have a reservation with an arrival date between now and October 1, 2020, you may move your dates to a later date, or you may receive a refund if you cancel up to 30 days prior to your arrival. Your refund will be the full amount of your reservation, less a $50 service fee that can be used as a credit toward a future stay with Kauai Exclusive.
If you have any questions about our policy or would like to receive a refund or credit for your reservation, please contact us at firstname.lastname@example.org and we will be happy to assist you.